Refund Policy

Thanks for shopping by inumastore

If you are not entirely satisfied with your purchase, we’re here to help.


We are responsible of shipping your purchase from store to Rwanda, we pay all taxes and shipping expenses require for the product to arrive at our office in Rwanda. Once the product arrive we will contact you to came and take it to our office. We are responsible of any damage of your order before it arrive to you.

Our policy lasts 7 days. If 7 days have gone by since you get the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.  

We don’t accept return for a  product ordered from amazon as a used product.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. We do not offer exchange, check well the product before making an offer.


You will be responsible for paying for your own shipping costs for returning your item on our office. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.